Order Help
Need design help?
Why do we accept only PDF files?
What Paper should I choose?
Need help with the order process?
Our customer service would be happy to help; call toll free at 1-888-307-4570. We also have many help videos on our YouTube Channel which may help.
Where is my Order History?
We recently launched an entirely new website and unfortunately were unable to transfer order history even though most account information was able to be transfered. We are sorry for any inconvenience and would be happy to provide details of previous orders upon request.
Production, Shipping & Location
How long will it take for my order to be printed?
Production on most orders are completed within 24 hours. However, orders that require bindery or other finishing options may take up to 48 hours to complete production. Orders that contain multiple jobs where one or more require bindery or other finishing options will wait until all jobs are completed before shipping. In addition, we will contact you if any files or production issues prevent us from starting your order and will put your order on hold until we resolve the issue with you.
Free Ground Shipping Offer
Free Ground Shipping is applied to all orders over $125 in the contiguous 48 states and Washington D.C. Alaska, Hawaii and other US territories outside of the contiguous 48 states are not included. Only Ground Shipping in offered free but you can still choose any shipping option you wish if a faster delivery is needed.
How long will UPS Ground shipping take?
After your order has been completed your order will be shipped. Shipments leave our facility Monday through Friday only at 5pm ET. UPS or USPS Ground Shipping times will vary depending on where you are located. Enter your zip code on the Payment Information or Order Summary page and there you can view the estimated ground shipping time along with the cost. View the UPS and USPS Ground Shipping Maps for estimated transit times. If you have any special instructions or requirements please tell us in the comments section on the payment page. Weather conditions may increase the time it takes for UPS to get your package to you.
How can I track the shipping of my order?
You will receive an email when your job is shipped that will include a UPS or a USPS tracking number. To track simply visit the UPS website or the USPS website and enter your tracking number. We ship Monday through Friday only.
Where are we located?
Our offices are located at 52-08 Grand Avenue, Maspeth, New York 11378.
Customer Service
What are our office hours?
Best Value Copy Customer Service is available Monday through Friday 9am to 6pm Eastern Time.
Problem with an order?
Please call our customer service at 1-888-307-4570 or Email us and they will work with you to remedy the situation. We want all our customers to be happy with their experience.
How do I opt-out of emails?
At the bottom of every email we send there is an opt-out button. Simply click on this button and you will no longer receive emails except for emails directly related to your orders.
Privacy
Best Value Copy will never share your email, personal information or any information about your order with any third party. Rest assured we take our customers privacy seriously.
Free copy offer details
The Free Copy Offer is for new customers on their first purchase only. The offer is for 200 Free Black & White or 50 Free Color on 20# White Bond Paper at the 8.5 x 11 size. No finishing options or shipping is included.